Duties and Responsibilities
- Serving customers diligently in strict respect of different SLAs
- Ensuring that correct information is obtained or given to customers and that confidentiality is observed in the handling of customers’ enquiries and transactions at all times
- Ensuring delivery of world class services to customers at all times
- Managing customers’ complaints and providing solutions in a timely fashion.
Key Attributes and Skills
- At least a first degree (or its equivalent)
- Highly proficient in the English and French Languages
- Strong oral and written communication skills
- Highly developed interpersonal skills
- Friendly personality.
