Corporate Communication and Customer Experience Officer

The Corporate Communication and Customer Experience Assistant contributes to the implementation of the company’s communication strategy and the continuous improvement of the customer experience. He/she ensures to strengthen the brand image, to ensure smooth communication and to optimize customer satisfaction.

•  Assist in developing and implementing comprehensive corporate communication strategies to enhance brand visibility and reputation.
•  Manage and maintain all company communication channels, including website content, press releases, newsletters, and internal communications.
•  Create engaging content for social media platforms (e.g., Facebook, LinkedIn, YouTube) and manage social media presence.
•  Monitor and respond to customer inquiries and feedback across various platforms, ensuring a positive customer experience.
•  Develop and implement customer experience initiatives to improve customer satisfaction and loyalty.
•  Organize and coordinate corporate events and promotional activities.
•  Create visually appealing marketing materials using design software such as Photoshop, Canva, and Adobe Illustrator.
•  Collaborate with internal teams to ensure consistent brand messaging and customer experience.
•  Write, translate and edit content in both English and French.
•  Generate reports on communication and customer experience metrics.

•  Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
•  Proven experience in a similar role.
•  Excellent written and verbal communication skills in both English and French (bilingual proficiency is mandatory).
•  Strong understanding of social media management and digital marketing.
•  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
•  Knowledge of video editing will be an added asset.
•  Excellent organizational and time-management skills.
•  Participate in the implementation of actions aimed at improving customer satisfaction and loyalty.
•  Strong interpersonal and customer service skills.
•  Ability to work independently and as part of a team.
•  Design and distribute satisfaction surveys and analyse the results.
•  Knowledge of customer relationship management (CRM) systems is a plus.
•  Strong editing and proofreading skills.

•  Competitive salary and benefits package.
•  Opportunity for professional growth and development.
•  Dynamic and collaborative work environment.
•  The chance to make a significant impact on our company’s success.

Location: Douala